Requirements

— At least 6 months of experience in Technical Support, IT Support, or a similar technical role;

— Practical understanding of Windows and/or Linux installation and configuration;

— Basic knowledge of firewall configuration, web server concepts (IIS), TCP/IP, and other network protocols;

— Understanding of deployment processes and the Software Development Life Cycle (SDLC);

— Experience with technical troubleshooting, issue investigation, and problem-solving;

— Analytical thinking and attention to detail;

— Strong written and verbal English communication skills;

— Ability to prioritize tasks, work independently, and take a proactive approach;

— Good communication skills and the ability to remain calm under pressure;

— Willingness to learn and continuously improve technical expertise.

Would Be a Plus

— Understanding of Agile methodologies, particularly Scrum;

— Experience with ticketing systems and technical documentation;Basic task planning and prioritization skills;

— Strong organizational skills, self-discipline, and time management;

— A detail-oriented and results-driven approach.

Responsibilities

— Monitor application error messages and investigate issues on a daily basis;

— Perform monthly monitoring activities and system health checks;

— Install, update, and maintain system environments;

— Process initial Service Change Requests and escalate them to the appropriate support level when necessary;

— Troubleshoot incidents related to software configuration, system functionality, and installations;

— Investigate assigned service requests, identify root causes, and document Root Cause Analysis (RCA) findings;

— Provide regular updates on assigned incidents and service requests;

— Collaborate with team members to ensure timely issue resolution and stable system performance.