Intern Technical Support Engineer

We are looking for an Intern Technical Support Engineer to join our team. This is a fantastic opportunity to gain hands-on experience with real-world systems, receive structured mentorship, and grow in a collaborative environment. Upon successful completion of the 3-month internship, you’ll have a direct path to continue your career with us long-term as a Junior Specialist.

Requirements

  • Fundamental understanding of Windows and Linux OS installation and administration;
  • Solid grasp of networking concepts, including TCP/IP protocols, Firewall configurations, and web servers (IIS);
  • Understanding of the Software Development Life Cycle (SDLC) and Deployment Process flow;
  • Strong technical problem-solving and analytical skills;
  • Communication skills combined with stress resilience;
  • Upper-Intermediate English level (both written and verbal) to confidently communicate with team members and client stakeholders.

Would Be a Plus

  • Basic understanding of Agile methodologies (e.g., Scrum);
  • Familiarity with daily collaboration tools like Jira, Confluence, Outlook, and MS Teams.

Responsibilities

During the 3-month Internship: You will receive structured mentorship, ship real features to an internal project, and refine your software engineering skillset.

After the Internship: You will have the direct opportunity to obtain an official contract with HYS Enterprise as a Junior Specialist.

  • You will monitor application error messages and system logs on a daily basis;
  • You will perform monthly system health verifications and routine monitoring;
  • You will install, configure, and update system environments;
  • You will process initial Service Change Requests and ensure proper escalation to appropriate support tiers when necessary;
  • You will handle break/fix incidents, configuration issues, and software installations to provide Root Cause Analysis (RCA) for assigned Service Requests;
  • You will maintain regular updates and clear communication for assigned incidents.


Our Process

    1. HR Interview: A friendly video call to meet each other, discuss your background, and evaluate English communication skills;
    2. Technical Interview: A deep-dive conversation about OS administration, networking fundamentals, IIS, troubleshooting scenarios, and logical problem-solving;
    3. Final Interview: A meeting with our CEO.

HR Contacts

HR
Email
mariia.stepanchenko@hys-enterprise.com
We’re proud of our team and are always on the lookout for people who share our vision and values so we can deliver amazing results together.
Send Your CV

Benefits

Location

You have a great chance to do your favorite thing remotely or in an office (depending on location).

Team

You will find a team of like-minded people who support your ideas and autonomy here.

Challenge

You won’t ever get bored by trivial monotonous work. Intellectual projects with a challenge from European clients are waiting for you.

Growth

We are constantly learning and sharing knowledge. Develop your career to top positions and build a personal speaker brand with us.

Сulture

Our corporate culture focuses on understanding, mutual support, education and inspiration.