Article
September 26, 2023

Developing Emotional Intelligence for Improved Work Relationships

Emotional intelligence (EI) is the capability of individuals to recognize, comprehend, and manage their own emotions while also being considerate of the emotions of others. In the workplace, high emotional intelligence is crucial for cultivating productive and positive work relationships. It can make the difference between employees who can work harmoniously in a team and those who cannot.

Anna Dychok
Employer Branding Manager

Why is Emotional Intelligence Important?

  1. Enhanced Teamwork: Individuals with high EI tend to work well in teams as they can understand and respond to the emotions of their colleagues.
  2. Effective Leadership: Leaders with high emotional intelligence are better equipped to handle their teams, resolve conflicts, and motivate their team members.
  3. Conflict Resolution: Recognizing and understanding the emotions of those involved can be pivotal in swift and effective resolution.
  4. Better Decision Making: Decisions made without being clouded by unchecked emotions are more logical and practical.

Strategies for Developing Emotional Intelligence

  1. Self-awareness: Begin by recognizing and understanding your own emotions. Keep a journal to note how you felt in different situations, and reflect on what triggered those emotions.
  2. Empathy: Make a conscious effort to put yourself in another’s shoes. Try to see situations from their perspective, understand their feelings, and respond appropriately.
  3. Regulating Emotions: Before reacting to a situation, pause and think. Consider if your initial reaction is the best or if there’s a more measured and productive way to respond.
  4. Interpersonal Skills: Actively listen when someone is speaking and refrain from interrupting. Engage in open communication, ensuring that both parties understand each other’s viewpoints.
  5. Continuous Learning: Take courses or attend workshops focused on enhancing emotional intelligence.

Recommended Literature:

  1. «Emotional Intelligence: Why It Can Matter More Than IQ» by Daniel Goleman. This groundbreaking book provides insight into the concept of EI and its profound impact on personal and professional life.
  2. «Working with Emotional Intelligence» by Daniel Goleman. A sequel to his first book, Goleman delves deeper into the importance of EI in the workplace.
  3. «Emotionally Intelligent Leadership» by Marcy Levy Shankman and Scott J. Allen. A guide for young adults and anyone looking to lead with heart and mind.

Video Recommendations:

  1. TED Talk by Daniel Goleman: «Why aren’t we more compassionate?» Goleman delves into emotional intelligence and how it can lead to a more compassionate society.
  2. «The Power of Emotional Intelligence» by Travis Bradberry at UC Irvine. A comprehensive look into how emotional intelligence can shape daily decisions and interactions.
  3. «The Importance of Emotional Intelligence in Leadership» by Dr. Relly Nadler. This video highlights how EI is a critical component of effective leadership.

In conclusion, developing emotional intelligence is not just beneficial but essential for thriving in the modern workplace. Investing time and resources into growing and nurturing your EI can lead to more positive work relationships, better team dynamics, and overall personal and professional success.