Custom Contact Center Software

Contact center software allows to organize and track interactions with customers across multiple channels including email, live chat, social media, and text messages. Automation in this area will mean you can serve more customers better with your existing workforce.

Contact center solutions improve the customer experience

Whether it’s live chat, email, or a call, every touchpoint between a customer and a brand is pivotal in creating a seamless customer journey and inspiring brand loyalty. Every interaction should be pleasant, professional, and fast in order to attract and retain customers. While the quality of customer service falls on the shoulders of your sales and support managers, we can take full responsibility for the speed and effectiveness of your contact center operations.

Contact center software allows you to manage the profiles of both customers and employees, quickly identify callers, run customer interaction analytics, and record, route, and forward calls and chats. This reduces average handling time, automates routine work, increases productivity, and makes communication more personalized and convenient.

What you get

  • Profile management
  • Call center management system (recording, routing, queues, forwarding)
  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Computer Telephony Integration (CTI)
  • Call accounting software
  • CRM integration
  • Analytics and dashboards
  • VoIP solutions


  • Java
  • Spring
  • Kafka
  • Docker
  • Asterisk
  • Nomad
  • Bella

What we do:

Bring your business idea and our experts will handle every stage of the product development lifecycle to get your application up and running.

Who we serve:

Strong cross-industry expertise, over a decade of experience, and passion for your success help us deliver reliable software solutions to shake up your industry.

Energy and Utilities

Web and mobile platform for managing contracts, consumption, assets, resources, payments and other components of complex infrastructure.

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Travel and Leisure

Web and mobile travel portals, aggregator and comparison sites, and online booking and payment systems to serve your customers better.

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Transport and Logistics

An efficient supply chain with process and asset management software, planning, optimization, and LBS solutions.

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Finance and Banking

Powerful financial software for internet banking, core banking, accounting, risk management, and any other use case.

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Everything from operations and business support systems, network configuration, and provisioning to order management, billing, and CRMs.

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Retail and E-commerce

Solutions for all kinds of online and B&M stores, covering data management, CRMs, inventory management, ordering, and accounting.

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Let's Talk!

Looking for an offshore software development partner for your next big project? Feel free to reach out and discuss requirements and timeframes. Whatever stage you are in, we’ll be happy to discuss how we can help to get it to market.