Research
November 14, 2019

How to Choose Outsource Development Company and Minimize Possible Risks

In this article, you’ll find out what to look for when choosing an outsourcing development company and what mistakes to avoid for a successful project launch.

Alyona Petrukhina
Content Marketing Manager

The outsourcing industry has become global, and more and more companies are resorting to outsourcing. According to Statista, its revenue was 62 billion in 2018. Besides, outsourcing turned into a successful cost-cutting tool not only for startups but also for such top companies as GitHub, Slack and Alibaba.

If the idea of potential outsourcing seems superb to you, do not rush into decisions. There are thousands of outsourcing companies in the world that offer their services at different prices and under different conditions. Before choosing a vendor, determine your goals and research the market to minimize risks.

Here’s what to look for when choosing an outsourcing development company and what mistakes to avoid for a successful project launch.

1. Selecting an Appropriate Type of Outsourcing

You should consider among onshore, offshore and nearshore outsourcing models. When you want to find a vendor to outsource development in your home country, it’s onshore outsourcing model. This type can be the most comfortable for you because you’ll eliminate a communication barrier. But compared to the offshore and nearshore it’s much more expensive. The cheapest solution is offshoring, but it can cause more risks because your contractors very far away. 

Comparing to the onshore and offshore, nearshore is cheaper and less risky because you outsource development to the nearby countries and can easily travel to the contractor’s office and discuss any issues. 

Read more: Onshore vs. Nearshore vs. Offshore

So you should prioritize your needs and realize what model will fit you best. The common misstep is to choose the most low-cost contractors. It can be reasonable for startups but keep in mind that you should establish reliable communication channels with the company you chose.

When you have decided on the model, you should move on to the next step – in-depth research of the potential vendors.

2. Research Outsource Software Development Companies

As we told above, outsource development became global, and you can find hundreds of such companies. The first step is to google the list of top outsource companies in a particular area. 

Depending on the outsource type, you should start researching the best countries for outsource services. Pay attention to the technical education level, software developers ranking, tech competency diversity, and English language skills in the country, its location and time zone. 

For example, India has been the leading outsourcing country for quite some time, but according to the HackerRank rankings, there is a move towards Eastern and Central Europe. You can see that now Poland, Hungary, Czech Republic and Ukraine are closer to the top positions. Besides, among the companies outsourcing to Ukraine such tech giants as IBM, Atlassian, Travelport, OpenText, and Fluke Corporation. 

which country has best developers

                                                                                  Image source

 

According to PayScale, the cheapest regions are India, The Philippines, Pakistan, Sri Lanka, Bangladesh, and Vietnam. Developers in countries of Eastern and Central Europe have higher rates, and the USA remains the most expensive for outsourcing. 

Once you found several companies in a suitable location, look closely at the following aspects:

  • Company’s rating on sites like Clutch and Goodfirms
  • Portfolio and work history of the company. Its expertise in your field and relevant success cases. For example, here are our success cases
  • Clients’ reviews 
  • Company’s cooperation models and approaches to software development
  • Impact in the local community (for example, hackathons, conferences)
  • The work culture represented in social media
  • And don’t hesitate to contact the company’s clients personally to ask the overall review 

At this stage, you’ll note several companies that resonate with you. Further communication with them will be the crucial outsourcing vendor selection criteria. Let’s go over some significant points to make sure that you chose the right company.

3. Communication Challenges with Remote Teams

Successful collaboration with the remote team requires clear and transparent communication. In the case of outsourcing, you can face challenges because of the gap in time zones, cultural and language differences. Without establishing regular communication channels, your project is likely to fail.

Find out the company’s process framework. If the company works according to the Agile/Scrum methodology, you can take part in the weekly or daily stand-ups to keep abreast of the project. Besides, it’s crucial to use collaboration tools, like Jira or Epicflow, to monitor project progress.

When choosing an outsourcing company, make sure that it provides project managers that will be responsible for the project and act as a mediator between you and the developers’ team. If you’re not sure that there will be a consistent team, collaboration is extremely risky for your project.

4. Software Quality Assurance

There is no strict definition that can help split high and low-quality code. But it’s significant for the outsource company to provide clear code while developing your application that won’t be a nightmare to maintain. A long-term collaboration on software development requires documentation on the code and its testing.

Usually, outsource companies test the software that they develop. But there are several other scenarios of working with outsource QA team. If you have a QA specialist on your side, you can implement testing in collaboration and manage the process. If your application requires integration with various systems or services, you’ll need end-to-end testing. The application is tested for critical functionalities such as communicating with the other systems, interfaces, database, network, and other applications. In this case, your and vendor’s QAs work together to ensure that the data integrity is maintained between various system components.

To sum up, before choosing an outsource company, check if it practices code review, manual and automated testing. It will help to receive a functional and reliable app before launching it.

5. The Contract for Outsourcing Software Development: Loopholes to Avoid

Drawing up a contract is the most critical part of the process, which determines your further cooperation with the company. That’s why it should be clear and cover all terms of cooperation. You should establish the terms of work, conditions, deadlines and requirements. It will help you set not only goals but also manage risks of the application development.

  • Specify deliverables and timeframes. It means that you have to put down the estimated timeline for the work and expected features provided via list or user stories.
  • Consider intellectual property rights and non-disclosure agreement. These clauses protect you from using the idea and application’s code by your outsourcing company when working with other customers and your potential competitors. The non-disclosure agreement ensures that all the information you transmit to the contractor remains confidential and will not be copied or transferred to other persons. Both of these agreements give you full rights to your application, its idea and implementation. No matter how trusting your relationship with the company, it’s always better to keep such things written in the contract.
  • Code guarantee. In an ideal situation, you’ll get a bug-free code without any malware. But to make this happen, it’s better to specify appropriate test period that allows finding and fixing bugs.
  • Consider feature-based contracts. When concluding a contract, focus on the development of the application features, and not on the time frames. This will prioritize well-written code, instead of chasing deadlines. The breakdown of tasks into sprints comes in handy. The team can split tasks between accountable members, and agree on what tasks should be completed in the sprint.
  • Exit plan. Be ready for any course of events and consider a clause on cooperation termination with the company in the contract. Specify all necessary steps in such a situation. 

In a Nutshell

Choosing an outsource development company may seem challenging. To make sure that you’re picking the right vendor, follow our checklist below. 

  1. Determine your goals and what exactly you need – web service, software, CRM or just integrations to your app. 
  2. Prepare requirements specification for the developers team.
  3. Define the most appropriate geographical and cultural proximity, tech expertise, language skills and price of the potential contractor. It’ll help to choose the country where you can find an outsource company. 
  4. Choose several companies and precisely check their reviews, portfolio, ratings, and success cases. You can even ask their clients for a reference. 
  5. Send requests to the chosen companies.
  6. Find out their process framework and communication channels. 
  7. Receive project estimation and arrange the workshop with your project team to specify every feature details, build the full scope of work and exact budget.
  8. Evaluate contract clearness. It should include deliverables and timeframes, intellectual property rights, conditions or standards which must be met and a termination clause.

If you have any questions or need consultancy in outsource development, feel free to contact us and get all the necessary information.

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